It is super annoying when you’re on a train or plane or other type of transportation and there is a delay, but no one bothers to tell you what is causing the problem and how long the delay is expected to last. When the delay is very long, one would like to think there might be apologies along with the explanations and that perhaps customers might be offered some food to tide them over or the use of a telephone, in case they need to reach anyone who might be waiting for them at the end of the journey.
--Curly
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